Payments and Cancellations
This Refund Policy describes how cancellation and refund requests are handled for Snow Blue Media’s custom development, design, consultancy and digital services.
Project-specific refund or cancellation terms written in an accepted quotation, invoice or agreement will take priority over this general policy.
Our services require planning, scheduling and professional time. An advance or booking payment becomes non-refundable once work has started, resources have been reserved, research has begun, documents have been prepared or access to a deliverable has been provided.
If you cancel before work or resource allocation begins, you may request a refund within three calendar days of payment. An approved refund may be reduced by payment-gateway charges, taxes already deposited, administrative costs or work already performed.
The following are normally non-refundable:
Consultancy fees compensate the assistance and work performed; they are not payment for government approval. A rejection, objection, title non-availability, rule change, portal issue or delay by an authority does not by itself create a right to refund consultancy fees or third-party/government costs already incurred.
Once a design, source file, website, application build, account access, migration, configuration or other digital deliverable has been supplied or approved, that milestone is not refundable. Reported defects within the agreed scope will normally be handled through correction or support rather than a refund.
If Snow Blue Media cancels a confirmed service and cannot provide the agreed work, we may offer a replacement service, credit or refund for the clearly unperformed portion. Amounts relating to completed work and non-recoverable third-party costs will be excluded.
If you believe you made a duplicate payment or paid an incorrect amount, contact us promptly with the payment reference. After verification, any amount that is clearly due for return will be processed to an appropriate payment method.
Email hello@snowbluemedia.com with your name, invoice number, payment date, transaction reference and reason for the request. We may request additional information to verify the payment and project status.
Approved refunds are generally initiated within 7–10 business days. Your bank or payment provider may take additional time to credit the amount.
For questions about this policy, contact:
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